Defective or Incorrect Items:

If you receive a defective or incorrect item, please contact our customer service within 24 hours of delivery.
Provide clear photos of the defect or incorrect item, along with your order number.
We will replace or refund the item promptly.

Shipping Damage:

If your package arrives damaged, please report it to the courier service immediately.
Contact our customer service with photos of the damaged package and contents.
We will assist with replacement or refund.

Size Chart and Fit Guidance:

Refer to our size chart for measurements and fitting guidance.
Contact customer service if you need help with sizing.

Color Variation:

Colors may vary slightly due to screen resolution and fabric dyeing processes.
Contact customer service if you have concerns about color accuracy.

Cancellation Policy:

Orders can be cancelled within 24 hours of placement.
Contact customer service to request cancellation.

Gift Wrapping:

Gift wrapping available upon request (additional charges apply).

Holidays:

Please note our customer service and shipping operations may be affected during public holidays..

Shipping Policy

At Lyallpur Cotton, we strive to provide timely and efficient shipping services to ensure our customers receive their orders promptly. Shipping Details: Order Processing Time: 24-48 hours Shipping Methods: Standard Shipping (3-5 business days) Express Shipping (1-2 business days) Shipping Charges: Standard Shipping: PKR 200 (free on orders above PKR 5,000) Express Shipping: PKR 500 Delivery Areas: Nationwide delivery across Pakistan International Shipping: Available to select countries (contact customer service for details)

Return

At Lyallpur Cotton, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we offer easy returns and exchanges. Return Details: Return Window: 7 days from delivery date Eligible Items: Unworn, unwashed, and unaltered items with original tags and packaging Return Process: Contact customer service via phone/email within the return window. Provide order number and reason for return. Receive return shipping instructions and RMU (Return Merchandise Unit) number. Ship the item back to Lyallpur Cotton. Receive a refund or exchange once the return is processed. Refund Options: Original payment method Store credit Exchange Options: Size exchange Style exchange (subject to availability) Additional Information: Defective or Incorrect Items: Contact customer service immediately for replacement or refund. Shipping Damage: Report damage to the courier service and Lyallpur Cotton customer service.